IQ only account for 20 % of a person’s success in life. What accounts for the other 80 %? At least some of the missing ingredient lies in EQ.
 - Daniel Goleman
 
 

“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader”
 - Jack Welch

   

“When employees feel good about coming to work, they perform better.”

 

“Force, facts and fear do not lead to change. Instead, change begins with a relationship.”
 
 

Management is getting people to do what needs to be done. Leadership is getting people to want to do what needs to be done. Managers push. Leader pull. Managers command. Leaders communicate.”
 - Warren Bennis